IT Management Professional

PROFILE

An accomplished, results-oriented professional with more than 22 years of successful IT experience. A resourceful business and technical problem solver with well developed skill sets and capabilities which include:

PROFESSIONAL EXPERIENCE

Dimension Data, Inc., New York, NY    2000 - 2003
Senior Service Delivery Manager, Managed Services    (3/02 - 1/03)

Led complex client relationships on nine accounts with significant challenges. Acted as the clients' advocate while leading internal teams to achieve and maintain customer satisfaction for non-standard outsourcing, maintenance, and hosting contracts. Re-engineered internal deployment and production processes for each customer, as necessary, to customize service delivery to address specific business issues.

Client examples include:

Senior Project Manager, Connectivity Services    (10/00 - 3/02)

Senior Managing Consultant to clients performing a range of project management and management functions.

Project examples include:

Realtech Systems Corporation, New York, NY    1999 - 2000
Information Technology Manager    (4/00 - 8/00)

Responsible for the total management of a geographically diverse IT infrastructure for a rapidly expanding start-up.

Project Manager    (6/99 - 3/00)

Project Managed Cisco deployments and special projects.

Clients / Projects:

St. Luke's-Roosevelt Hospital Center, New York, NY  (a member of Continuum Health Partners since 1997)  1991 - 1999
Associate Director, Continuum Information Services    (8/97 - 4/99)

As the leader of the Standards/Systems Assurance Group managed 35-40 technicians and consultants at all levels

LAN Administrator (Manager), Management Information Systems    (8/96 - 8/97)

Managed 8-20 Technicians and Consultants at all levels

Director of Information Systems, Department of Psychiatry    (11/93 - 8/96)
Senior Programmer Analyst, Department of Psychiatry    (8/91 - 11/93)

TECHNICAL MANAGEMENT EXPERIENCE

EDUCATION

Rockland Community College, Suffern, NY    1972 - 1974

59 Credits, 3.72 GPA

United States Army, New Jersey and Arizona    1967-1969

Specialist 5, Senior Meteorological Observer