IT Management Professional

PROFILE

An accomplished, results-oriented professional with more than 22 years of successful IT experience. A resourceful business and technical problem solver with well developed skill sets and capabilities which include:

  • Strong Relationship Building Skills
  • Building Strategic Alliances and Partnerships
  • Strategic Visioning / Planning
  • Complex Project / Program Management
  • Leadership / Team Development
  • Proven Crisis Management Abilities
  • Management / IT Development
  • Systems Integration / IT Infrastructure

PROFESSIONAL EXPERIENCE

Dimension Data, Inc., New York, NY    2000 – 2003
Senior Service Delivery Manager, Managed Services    (3/02 – 1/03)

Led complex client relationships on nine accounts with significant challenges. Acted as the clients’ advocate while leading internal teams to achieve and maintain customer satisfaction for non-standard outsourcing, maintenance, and hosting contracts. Re-engineered internal deployment and production processes for each customer, as necessary, to customize service delivery to address specific business issues.

Client examples include:

  • For one of the largest banking and financial services organizations in the world: All North American locations within a Global Contract for maintenance and professional services involving international coordination (internal and external), legacy Cisco contracts, and a complex deployment involving multiple third parties
  • For one of the largest municipal Health Departments in the country: Hosting for one of the first CDC funded Health Alert Network Systems requiring interdivisional coordination and a complex deployment
  • For the Graduate Center campus of the largest urban university in the United States: Customized maintenance and professional services contract fulfilling New York State’s requirements for third party support – required re-engineering the Dimension Data Call Center’s standard call and delivery process to reflect contractual differences
Senior Project Manager, Connectivity Services    (10/00 – 3/02)

Senior Managing Consultant to clients performing a range of project management and management functions.

Project examples include:

  • For a prestigious law firm who lost three floors on September 11, 2001 at the World Trade Center: Lead the disaster recovery engagement to rebuild their IT function and infrastructure while fulfilling duo roles as Project Manager and the firm’s IT Director (8 months).
    • Managed strategic and tactical planning and coordinated the combined efforts of Dimension Data, Microsoft, Dell, EMC, CMS, iManage, Interface, NSI, ADP, and other consulting firms
    • Implemented a temporary solution to provide immediate I.T. business functionality (50% of staff back to work in 1 week and 100% in less than 2 weeks)
    • Restored full IT functionality while redesigning and upgrading the total environment
  • For an international law firm with offices in the United States, Europe and Asia: Deployed a new infrastructure for New York office relocation consisting of 94 Cisco switches and routers, a Network Management System, and Cisco IP/TV Servers for over a thousand users on 19 floors and implemented a fully redundant WAN redesign
  • Internal Projects (Dimension Data):
    • Managed all aspects of 2 NYC Office build-out / relocations and a new office in New Jersey
    • Developed Project Co-habitation, in NYC, to integrate legacy staff with new staff from recently acquired companies
Realtech Systems Corporation, New York, NY    1999 – 2000
Information Technology Manager    (4/00 – 8/00)

Responsible for the total management of a geographically diverse IT infrastructure for a rapidly expanding start-up.

  • Redefined the roles, responsibilities, and structure of a centralized IT group
  • Created and documented internal IT helpdesk and procurement processes
  • Developed standards to fulfill the business requirements of a diverse group of users
  • Performed an audit of legacy voice and data network infrastructures and legacy applications to identify exposures and problem areas
  • Created the strategic plan to resolve exposures and problem areas providing a framework for rapid growth
Project Manager    (6/99 – 3/00)

Project Managed Cisco deployments and special projects.

Clients / Projects:

  • A Wall Street based multibillion dollar bank: Developed Digital Microwave End of Lifecycle Removal Plan for multi-site network in Northeastern US
  • A publicly held global talent management organization: Developed growth and expansion plan for Data Center and project managed all related activity
  • The Metropolitan Transit Authority (MTA): Project managed installation of Data Infrastructure for Network Operations Command Center at a new location
St. Luke’s-Roosevelt Hospital Center, New York, NY  (a member of Continuum Health Partners since 1997)  1991 – 1999
Associate Director, Continuum Information Services    (8/97 – 4/99)

As the leader of the Standards/Systems Assurance Group managed 35-40 technicians and consultants at all levels

  • Managed Relationships with hardware and vertical application vendors to insure consistent standards
  • Acted as a liaison with Clinical Directors and Hospital Management to develop successful integrated clinical and business solutions
  • Negotiated and managed software and service contracts
  • Created, implemented, and maintained enterprise wide hardware/software standards
  • Managed the testing, selection, and integration of new and legacy applications and technologies into the production environment by developing and implementing an Integration Lab within the Standards/Systems Assurance Group
  • Designed and created the Model Office and desktop configurations to be implemented as Standard Reference Models
  • Conceptualized and directed NDS Design for Novell ZENworks implementation
  • Defined deployment strategies utilizing Symantec’s Ghost and Novell’s ZENworks to remotely deliver applications and upgrades
  • Developed training strategies for the introduction of new standards and procedures into the existing production environment with on-going support for internal Information Services production groups
LAN Administrator (Manager), Management Information Systems    (8/96 – 8/97)

Managed 8-20 Technicians and Consultants at all levels

  • Managed PC/LAN Standards, Installations, & Helpdesk Operations
  • Stabilized Helpdesk and User Support Groups
  • Designed and implemented standard desktop models
Director of Information Systems, Department of Psychiatry    (11/93 – 8/96)
Senior Programmer Analyst, Department of Psychiatry    (8/91 – 11/93)
  • Negotiated and acquired a 600% increase in Departmental I.S. Resources
  • Introduced and Established Network Connectivity to ten Departmental locations
  • Established Department-wide hardware and software standards
  • Authored Clinical Patient Tracking, Inventory, Help-Desk, and Budgeting applications
  • Designed and implemented a managed Novell/Windows 3.11 environment with localized network printing and personalized desktop and application delivery at any PC within the Department

TECHNICAL MANAGEMENT EXPERIENCE

  • Platforms/Technologies: Cisco, TCP/IP, PIX, Checkpoint, VPN, IPSEC, SecurID, IP Telephony, VOIP, Convergence, EMC, HP/Compaq, IBM, Dell, Sun, Netframe, Cubix, 3Com/USR, Intel, etc.
  • Network Operating Systems: Microsoft NT 4.0, 2000, XP, .NET, Novell Netware 2.x-5
  • Server Applications: MS Active Directory, MS Exchange 5.5-2000, MS SQL2000, MS SMS, Seagate Backup, Citrix Metaframe, RSA Ace Server, Cisco Works, HP Openview, SendMail, Oracle, McAfee VirusScan, Norton AntiVirus, Trend Micro Antivirus, Novell ZENworks, GroupWise, cc:Mail, iManage, DocsOpen, Interaction, Arcserve, Bindview
  • Desktop Operating Systems: DOS 2.x through 7.x; OS2; Microsoft Windows 3.x, through XP
  • Desktop Applications: MS Office 97-XP (Outlook, Word, Excel, Powerpoint, Access), MS Project, MS Visio, MS Internet Explorer, iManage, DocsOpen, Interaction, McAfee VirusScan, Norton AntiVirus, Trend Micro Antivirus, GroupWise, cc:Mail, Lotus Smartsuite, Wordperfect, WRQ Reflections, Netscape Communicator, Corel Draw, Hot Dog Professional Webmaster Suite, etc.
  • Programming Languages: dBase, Foxpro, Clipper, Powerbuilder, Access Basic, HTML, XHTML, CSS, Javascript

EDUCATION

Rockland Community College, Suffern, NY    1972 – 1974

59 Credits, 3.72 GPA

United States Army, New Jersey and Arizona    1967-1969

Specialist 5, Senior Meteorological Observer